Frequently asked questions

No. Send a product link through the quote form and you get a per-unit quote free within 24 hours — no commitment on the first run.

Within 24 hours. One tariff-inclusive per-unit price covering product, QC, and shipping with duties included.

No. Start with a single product run — our app manages orders whether you ship 5 a week or 500 a day.

Fill out the quote form with your product links (1688, Taobao, or AliExpress). Your dedicated agent takes it from there, 1:1.

One named agent sources your product factory-direct, negotiates the price, runs QC with photo proof, and ships to your customer with duties prepaid.

Yes. Unbranded versions straight from the factory, then your logo, packaging, and inserts added at our Yiwu warehouse — quoted in the same per-unit price.

No. There is no catalog and no cross-client sharing — your links, suppliers, and volumes stay between you and your agent.

Standard DDP delivery runs 8–15 days to the US, UK, EU, Australia, and Canada — economy 12–18, express 5–7 (plus 1–2 days of processing). We ship on tracked lines like YunExpress, UBI, and Yanwen.

1–2 days (24–48 hours) — each order is picked, inspected with QC photos, packed, and labeled at our fulfillment center.

Delivered Duties Paid: Section 301 and Section 122 duties are included in your per-unit price, prepaid before shipping. Your customer never sees a customs bill at the door.

Yes — tracking numbers sync back to your store automatically and every parcel is trackable in real time.

Install EboxMan Global Dropshipping on the Shopify App Store (rated 5.0) — orders sync automatically. Step-by-step: setup guide.

Whatever platform you sell on, your agent sets up the order flow with you and orders go straight into processing.

1:1, with your dedicated agent — on the EboxMan app, WhatsApp, or WeChat. You get a reply within 24 hours, not a ticket queue.

Bank transfer or PingPong. You receive an invoice with full order details before any payment.

No. We earn on your volume, not on fees — one per-unit price covers product, QC, and shipping. That has been the model since 2019.

We resend it or refund the product cost — free. Full policy: reshipment & refund policy.

You see the photos before anything ships, and the factory fixes it in China — not at your customer’s door. QC photo proof comes with 100% of orders.

Agencies, creators, and sellers earn 1–2% of everything their referrals fulfill — paid monthly with a formal statement, $50 minimum payout. Details: partner program.